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Pagosa hot springs1/1/2024 She told me that I have to pay for my 30min massage now and I should go to the front desk and request a full refund on a 60 minute massage as was promised in the package. I explained to the spa manager the issue and how I had booked the relax and renew package and a 60 min massage is included in the package. When I went to leave the spa, I was given a bill for my 30 min massage. I then went to my massage appointment, which was wonderful. When I checked in at the hotel, I mentioned this issue to the concierge and she said she would talk to the manager, Luis, about it. I decided to go ahead and book the appointment because a 30 min massage was better than nothing. When I called to book my 60 minute massage, which was included in the package, they only had one 30min appointment left. So my partner and I booked the Relax and Renew package and the ONLY thing that was fulfilled with this package was the kombucha. I would caution you if you don’t plan to stay all day and want to support other local businesses it may not be worth your time and money. $60 per person is a lot to pay and there was 7 of us. It is a shame we had such a nice time until rude staff member ruined it for us. However we could find that it is a day pass from open to close. We looked on the website throughly and could not find anywhere that is says no reentry after leaving. We said that we wanted to support all of Pagosa Springs and the local businesses and she continued to say we could not enter and they have cameras to check to see if we leave. A staff member overheard our conversation and told us that if we leave the property we are not allowed back. We were told to get out so we got gathered our belongings and tried to figure out where to go for dinner wait out the lightning and come back and enjoy the rest of the evening. We had a great experience until there was lightning in the area. Rude Staff The Hot Springs themselves are amazing.
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